FortressAS Sentinel

Sentinel crisis response software lets you:

• Send emergency mass notification alerts to groups or individuals.
• Messages sent via, SMS, email, programmable voice, in-app or chat channels in less than 60 seconds.
• Create template messages to ensure alerts are approved by senior leadership.
• Custom alert sounds are used for urgent messages, so they’re not confused with every-day notifications.
• Two-way crisis communication checks everyone is safe.
• Recipients can respond to yes/no questions (‘Have you left the building?’) and the answers are displayed in real-time on the Sentinel incident management dashboard.

• Share business continuity plans and other vital crisis management documents with your team.
• Documents can be accessed on any device even when offline.
• You choose which documents to share with which groups, meaning everyone has the materials they need.
• Advanced document annotation allows you to extract relevant pages, highlight sections and make notes before sharing with staff.

• A GDPR-compliant, ring-fenced directory for all your organisation’s contacts.
• Have all your team contact details in one place.
• The directory syncs with your HR database.
• Internal and external contacts can be grouped in whatever form works best for your organisation.
• The Contacts Directory is quick to set up and easy to keep up to date.
• Staff are prompted to verify their profile, check their contact details are correct, and have the option to make their profile private from others in the directory.

• Chat Channels were developed to give people a fast, intuitive way to work as a team for rapid crisis response.
• Communicate with instant messages and collaborate by sharing files, photos and documents.
• Chat channels are secure and GDPR compliant.
• Corporate control over who administrates group chats, who is present who joins and who leaves a group.
• Full corporate oversight of all messages and files shared.
• Staff are automatically removed from groups when they are removed from your HR database.

• When Sentinel is in use, every action and communication is saved in real time for post-incident analysis and learning.The problem
  • Once an emergency is over there needs to be a post-crisis review.
  • An action plan must be drafted with plans and protocols updated.
  • During any incident it’s important to log incoming information and to note when actions and decisions are taken and by whom.
  • In the heat of a crisis this information is sometimes never recorded or becomes misplaced.

  The solution

  • Every detail of Sentinel usage is recorded, and a downloadable audit log available.
  • It is impossible to delete messages or other shared content.
  • Making it a superb resource for those tasked with implementing the post crisis report.

• Set up an instant conference call with your crisis response team using a secure invitation-only conference call.
• No PINs or dial-in numbers.
• Your chosen contacts are sent an invitation and dialled in as soon as you start the call.
• The call can be recorded and downloaded, along with an attendee list, for auditing purposes.

• Create voice message updates for all your audiences.
• Make the most up to date information immediately available during an incident.

Here’s how Hotline works

• Type your message into the dashboard and the keystrokes are converted into a seamless voice message.
• Your update instantly becomes available to everyone you need to reach as soon as they call your individual Hotline number.
• Using the latest AI powered technology, Hotline allows text-to-speech conversion in up to 22 different languages, saving time in recording and updating messages in foreign language versions.
• Hotline has voicemail that’s integrated with a sophisticated message management system.
• It has a notes section where admin can record who messages were passed to and what action was taken.
• Hotline can be operated and updated remotely.
• Hotline can handle thousands of calls, so staff and switchboards are never overloaded.

• • In a crisis staff can forget training and protocols.
  • Bespoke scenario-based checklists help your team take the right decisions.
  • These cards are created in consultation with you, so that advice is specific to your organisation and premises.

  Counter Terrorism Action Cards

  • We work with former senior police officer Chris Phillips to create counter terrorism advice.
  • Simply tap the scenario, such as ‘Active shooter’ or ‘Suspicious package’ to reveal the correct steps to take.

  Mental Health Action Cards

  • Clinical psychologists at KRTS are trauma counselling experts.
  • They have developed an online course to help people recover from trauma.
  • The course, which contains video content, can be included in Sentinel’s Document Centre.
  • It’s there should your people experience a terror attack, workplace violence or bereavement.
  • The content is accessed anonymously through the app and can help friends, family and colleagues learn how to support those experiencing trauma.
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