Work Area Recovery post COVID-19 - The Market View

The lockdown has demonstrated clearly that pretty much every office worker can work from home.

There is mixed feedback about whether homeworkers are more or less productive than those working in offices but that is a debate for another place.

So, as everyone can work at home now that means that nobody needs fallback offices (Work Area Recovery) now right? Everyone just goes home and works from there.

Well, not quite.

I have had hundreds of conversations with firms in recent weeks assessing the picture, understanding what Financial Services firms in particular are planning. The following is the general feeling:

  • The current situation is unique in that it has affected everyone equally. This means that customers, and regulators, are patient with suppliers and partners and giving them some leeway.

However, when the disaster happens to one firm specifically then they are at a significant competitive disadvantage if they are unable to trade for some time, even hours. Customers are fickle.

  • Work Area Recovery is seen as filling the gap between the incident and home workers being fully up and running and able to continue the firm’s business. This can be 2-6 hours, and may be the next working day.

If your business can stop for a day without anyone noticing, or it not impacting your customer service then you can probably skip having a Crisis Management Facility.

Having facilities, infrastructure and support that can be accessed within minutes is critical to ensuring firms remain competitive and “open for business” when hit by a disaster.

  • Highly regulated firms, those in fast moving markets or those with time critical services will continue to have work area recovery and other fallback infrastructure in place. In fact, following their inability to invoke Shared services due to pandemic, many are also considering dedicated work area recovery services.

Recent research carried out by the BCI also shows that only a very small number of organisations will not be renewing their contract with their Work Area Recovery provider post-pandemic.

The majority will still be looking for some kind of solution to a loss of workspace: some will be scaling back the number of fallback positions to focus on providing facilities for the Crisis Management Team and Critical Business Services, whereas others will be reviewing contracts to ensure they can be used for split team working.

This research clearly demonstrates that despite the fact that many have enjoyed their homeworking and that firms have been enjoying the volatile markets in recent months, offices will remain an important part of our infrastructure.

The office will change, and the need for fallback offices will change as outlined, but this need will not go away.

The BCI research also revealed that users of work area recovery solutions are asking for the industry to become more innovative. That’s why we at FortressAS have been and will continue to be an industry pioneer in the way that we deliver our fallback services.

Please get in touch if you are reviewing Work Area Recovery and would like to discuss flexible and innovative approaches to support your business through a crisis.

Schedule a call to see how our modern and flexible services can meet your Crisis Management and Recovery needs in the changed world.

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