The Fortress Difference

  1. Our site is brand new and reflects the look and feel of a modern office (not one built in the 90s).

This means that staff, at a stressful time, can walk into an environment that they feel comfortable in – plenty of natural light, bright and comfortable, great wifi, great coffee – and just get to work.

  1. We have invested in the very latest infrastructure throughout.

This means that we can recover customers much faster than our competitors. We can recover customer images to a Recovery Suite in 8 minutes (not 1-2 hours).

  1. Our Service Level Agreement (SLA) is 1 hour whereas the standard SLA is 3 hours.

This means competitors stop customers getting into their recovery suites for 3 hours.

In reality, Fortress customers get access as soon as they arrive, normally in 30 minutes.

We expect to have their PCs and telephony recovered in this time too.

  1. We provide customers with dedicated, permanent, DDIs for their telephony recovery.

This means that customers can preconfigure the transfer of their lines to ours, and importantly, staff can make outgoing calls as soon as they arrive.

  1. Every customer has a UK based Technical Account Manager (TAM) that knows them and knows their service.

This means no more ticketing systems, no more calling remote call centres with no power to make changes and no more lengthy spreadsheets to arrange tests.

Our customers call and speak to a person that they know and who knows them, and who can make the changes that they need.

  1. Our customers are important to us and we let them know that.

We will always be open, honest and respectful to our customers and remain flexible and adaptable to meet their changing needs.

We are committed to delivering a high quality service and a positive customer experience.

The Fortress Difference

  1. Our site is brand new and reflects the look and feel of a modern office (not one built in the 90s).

This means that staff, at a stressful time, can walk into an environment that they feel comfortable in – plenty of natural light, bright and comfortable, great wifi, great coffee – and just get to work.

  1. We have invested in the very latest infrastructure throughout.

This means that we can recover customers much faster than our competitors. We can recover customer images to a Recovery Suite in 8 minutes (not 1-2 hours).

  1. Our Service Level Agreement (SLA) is 1 hour whereas the standard SLA is 3 hours.

This means competitors stop customers getting into their recovery suites for 3 hours.

In reality, Fortress customers get access as soon as they arrive, normally in 30 minutes.

We expect to have their PCs and telephony recovered in this time too.

  1. We provide customers with dedicated, permanent, DDIs for their telephony recovery.

This means that customers can preconfigure the transfer of their lines to ours, and importantly, staff can make outgoing calls as soon as they arrive.

  1. Every customer has a UK based Technical Account Manager (TAM) that knows them and knows their service.

This means no more ticketing systems, no more calling remote call centres with no power to make changes and no more lengthy spreadsheets to arrange tests.

Our customers call and speak to a person that they know and who knows them, and who can make the changes that they need.

  1. Our customers are important to us and we let them know that.

We will always be open, honest and respectful to our customers and remain flexible and adaptable to meet their changing needs.

We are committed to delivering a high quality service and a positive customer experience.

The Fortress Difference

  1. Our site is brand new and reflects the look and feel of a modern office (not one built in the 90s).

This means that staff, at a stressful time, can walk into an environment that they feel comfortable in – plenty of natural light, bright and comfortable, great wifi, great coffee – and just get to work.

  1. We have invested in the very latest infrastructure throughout.

This means that we can recover customers much faster than our competitors. We can recover customer images to a Recovery Suite in 8 minutes (not 1-2 hours).

  1. Our Service Level Agreement (SLA) is 1 hour whereas the standard SLA is 3 hours.

This means competitors stop customers getting into their recovery suites for 3 hours.

In reality, Fortress customers get access as soon as they arrive, normally in 30 minutes.

We expect to have their PCs and telephony recovered in this time too.

  1. We provide customers with dedicated, permanent, DDIs for their telephony recovery.

This means that customers can preconfigure the transfer of their lines to ours, and importantly, staff can make outgoing calls as soon as they arrive.

  1. Every customer has a UK based Technical Account Manager (TAM) that knows them and knows their service.

This means no more ticketing systems, no more calling remote call centres with no power to make changes and no more lengthy spreadsheets to arrange tests.

Our customers call and speak to a person that they know and who knows them, and who can make the changes that they need.

  1. Our customers are important to us and we let them know that.

We will always be open, honest and respectful to our customers and remain flexible and adaptable to meet their changing needs.

We are committed to delivering a high quality service and a positive customer experience.

Let’s talk! To find out how we can help, get in touch now