The Fortress Difference

  1. Brand New Sites

Our site is brand new and reflects the look and feel of a modern office (not one built in the 90s).

This means that staff, at a stressful time, can walk into an environment that they feel comfortable in – plenty of natural light, bright and comfortable, great wifi, great coffee – and just get to work.

  1. Latest Infrastructure

We have invested in the very latest infrastructure throughout.

This means that we can recover customers much faster than our competitors. We can recover customer images to a Recovery Suite in 8 minutes (not 1-2 hours).

  1. 1 Hour SLA

Our Service Level Agreement (SLA) to gain access to our site in the event of a disaster is an industry leading 1 hour.

In reality, Fortress customers get access as soon as they arrive, normally in 30 minutes.

We expect to have our Customer’s PCs and telephony recovered in this time too.

  1. Fast Telephony Recovery

We provide customers with dedicated, permanent, DDIs for their telephony recovery.

This means that customers can preconfigure the transfer of their lines to ours, and importantly, staff can make outgoing calls as soon as they arrive.

  1. UK based Technical Account Management

Every customer has a UK based Technical Account Manager (TAM) that knows them and knows their service.

This means no more ticketing systems, no more calling remote call centres with no power to make changes and no more lengthy spreadsheets to arrange tests.

Our customers call and speak to a person that they know and who knows them, and who can make the changes that they need.

  1. Customers are important.

Our customers are important to us and we let them know that.

We will always be open, honest and respectful to our customers and remain flexible and adaptable to meet their changing needs.

We are committed to delivering a high quality service and a positive customer experience.

The Fortress Difference

  1. Brand New Sites

Our site is brand new and reflects the look and feel of a modern office (not one built in the 90s).

This means that staff, at a stressful time, can walk into an environment that they feel comfortable in – plenty of natural light, bright and comfortable, great wifi, great coffee – and just get to work.

  1. Latest Infrastructure

We have invested in the very latest infrastructure throughout.

This means that we can recover customers much faster than our competitors. We can recover customer images to a Recovery Suite in 8 minutes (not 1-2 hours).

      1. 1 Hour SLA

      Our Service Level Agreement (SLA) to gain access to our site in the event of a disaster is an industry leading 1 hour.

      In reality, Fortress customers get access as soon as they arrive, normally in 30 minutes.

      We expect to have our Customer’s PCs and telephony recovered in this time too.

      1. Fast Telephony Recovery

      We provide customers with dedicated, permanent, DDIs for their telephony recovery.

      This means that customers can preconfigure the transfer of their lines to ours, and importantly, staff can make outgoing calls as soon as they arrive.

  1. UK based Technical Account Management

Every customer has a UK based Technical Account Manager (TAM) that knows them and knows their service.

This means no more ticketing systems, no more calling remote call centres with no power to make changes and no more lengthy spreadsheets to arrange tests.

Our customers call and speak to a person that they know and who knows them, and who can make the changes that they need.

  1. Customers are important.

Our customers are important to us and we let them know that.

We will always be open, honest and respectful to our customers and remain flexible and adaptable to meet their changing needs.

We are committed to delivering a high quality service and a positive customer experience.

The Fortress Difference

  1. Brand New Sites

Our site is brand new and reflects the look and feel of a modern office (not one built in the 90s).

This means that staff, at a stressful time, can walk into an environment that they feel comfortable in – plenty of natural light, bright and comfortable, great wifi, great coffee – and just get to work.

  1. Latest Infrastructure

We have invested in the very latest infrastructure throughout.

This means that we can recover customers much faster than our competitors. We can recover customer images to a Recovery Suite in 8 minutes (not 1-2 hours).

  1. 1 Hour SLA

Our Service Level Agreement (SLA) to gain access to our site in the event of a disaster is an industry leading 1 hour.

In reality, Fortress customers get access as soon as they arrive, normally in 30 minutes.

We expect to have our Customer’s PCs and telephony recovered in this time too.

  1. Fast Telephony Recovery

We provide customers with dedicated, permanent, DDIs for their telephony recovery.

This means that customers can preconfigure the transfer of their lines to ours, and importantly, staff can make outgoing calls as soon as they arrive.

  1. UK based Technical Account Management

Every customer has a UK based Technical Account Manager (TAM) that knows them and knows their service.

This means no more ticketing systems, no more calling remote call centres with no power to make changes and no more lengthy spreadsheets to arrange tests.

Our customers call and speak to a person that they know and who knows them, and who can make the changes that they need.

  1. Customers are important.

Our customers are important to us and we let them know that.

We will always be open, honest and respectful to our customers and remain flexible and adaptable to meet their changing needs.

We are committed to delivering a high quality service and a positive customer experience.

Let’s talk! To find out how we can help, get in touch now