Fortress Customer Charter

Dear Customer

Fortress is making the public commitment to be the most helpful and effective Business Continuity Service Provider. As part of this, we launched our Customer Charter, a set of 6 promises based on what 200 businesses told us was important to them in a service provider.

  • Easy to do business with: – All of our Customers have a Technical Account Manager (TAM). The TAM will be available by phone or email to help with testing dates, service changes or technical questions or advice. We will not implement a ticketing system to interact with our Customers and Customers will always be able to speak to someone in their location that knows and understands them and who is able to effectively help.
  • Always fair terms: – We promise that our terms of business will be fair. We will not include autorenewal clauses or unfair tight notification windows.
  • Flexible and innovative: – Fortress will always listen to our Customers and make changes to improve ourselves or our services wherever we can. We will be flexible to adapt to Customers’ requirements and innovate to provide relevant solutions as our Customers’ needs change.
  • Value for money: – Fortress will always take care to ensure that our pricing relates to the value that we deliver back to our Customers and that Customers feel they are receiving a good return on their investment.
  • Bright modern Recovery Centres: – All Fortress Recovery Centres are and will be maintained to reflect modern offices. They will be bright and light, have fast available wifi and gourmet tea and coffee.
  • Fastest Recovery: – Fortress will always use the latest technology to deliver our Customers the fastest recovery available. We currently have the fastest access SLA, at 2 hours, and can Recover our Customers faster than other providers. We will maintain this position.

From the feedback we have received, the most important thing we can do is listen and take notice of our Customers. So, this is what we commit to do, always.

Thank you for your support and your trust in us.

Best wishes

 

Andrew Lawton

CEO, Fortress Availability Services Limited

Fortress Customer Charter

Dear Customer

Fortress is making the public commitment to be the most helpful and effective Business Continuity Service Provider. As part of this, we launched our Customer Charter, a set of 6 promises based on what 200 businesses told us was important to them in a service provider.

  • Easy to do business with: – All of our Customers have a Technical Account Manager (TAM). The TAM will be available by phone or email to help with testing dates, service changes or technical questions or advice. We will not implement a ticketing system to interact with our Customers and Customers will always be able to speak to someone in their location that knows and understands them and who is able to effectively help.
  • Always fair terms: – We promise that our terms of business will be fair. We will not include autorenewal clauses or unfair tight notification windows.
  • Flexible and innovative: – Fortress will always listen to our Customers and make changes to improve ourselves or our services wherever we can. We will be flexible to adapt to Customers’ requirements and innovate to provide relevant solutions as our Customers’ needs change.
  • Value for money: – Fortress will always take care to ensure that our pricing relates to the value that we deliver back to our Customers and that Customers feel they are receiving a good return on their investment.
  • Bright modern Recovery Centres: – All Fortress Recovery Centres are and will be maintained to reflect modern offices. They will be bright and light, have fast available wifi and gourmet tea and coffee.
  • Fastest Recovery: – Fortress will always use the latest technology to deliver our Customers the fastest recovery available. We currently have the fastest access SLA, at 2 hours, and can Recover our Customers faster than other providers. We will maintain this position.

From the feedback we have received, the most important thing we can do is listen and take notice of our Customers. So, this is what we commit to do, always.

Thank you for your support and your trust in us.

Best wishes

 

Andrew Lawton

CEO, Fortress Availability Services Limited

Fortress Customer Charter

Dear Customer

Fortress is making the public commitment to be the most helpful and effective Business Continuity Service Provider. As part of this, we launched our Customer Charter, a set of 6 promises based on what 200 businesses told us was important to them in a service provider.

  • Easy to do business with: – All of our Customers have a Technical Account Manager (TAM). The TAM will be available by phone or email to help with testing dates, service changes or technical questions or advice. We will not implement a ticketing system to interact with our Customers and Customers will always be able to speak to someone in their location that knows and understands them and who is able to effectively help.
  • Always fair terms: – We promise that our terms of business will be fair. We will not include autorenewal clauses or unfair tight notification windows.
  • Flexible and innovative: – Fortress will always listen to our Customers and make changes to improve ourselves or our services wherever we can. We will be flexible to adapt to Customers’ requirements and innovate to provide relevant solutions as our Customers’ needs change.
  • Value for money: – Fortress will always take care to ensure that our pricing relates to the value that we deliver back to our Customers and that Customers feel they are receiving a good return on their investment.
  • Bright modern Recovery Centres: – All Fortress Recovery Centres are and will be maintained to reflect modern offices. They will be bright and light, have fast available wifi and gourmet tea and coffee.
  • Fastest Recovery: – Fortress will always use the latest technology to deliver our Customers the fastest recovery available. We currently have the fastest access SLA, at 2 hours, and can Recover our Customers faster than other providers. We will maintain this position.

From the feedback we have received, the most important thing we can do is listen and take notice of our Customers. So, this is what we commit to do, always.

Thank you for your support and your trust in us.

Best wishes

 

Andrew Lawton

CEO, Fortress Availability Services Limited

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